Referring Customers

Thank you for your interest in contracting our services. Below is a comprehensive list of the services we provide.

Community-Based Assessment

CBA Site Development
This service is used to set up a CBA site if one does not exist, and to complete intake if a new referral.
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

CBA hourly shared coach
Our shared coach rate is used when our coach can be shared between two consumers at the same time. All hours with two consumers are billed at this special rate. If only one consumer shows for day, the rate reverts to our standard CBA rate.

Weekly rate available (up to 20 hours)

Vocational Evaluation

This service involves a high-caliber assessment of aptitudes: abilities, vocational interests, work attitudes, work personality, and transferable skills blended with medical, psychological, social and economic data to determine realistic vocational goals for the person. Includes an intensive interview, broad-based testing, a computerized job matching process, and labor market outlook information to specify job goals. Some examples of instruments utilized for the assessment include: Self-Directed-Search, Myers-Briggs Type Indicator, Career Aptitude Placement Survey, Wide Range Achievement Test, Wonderlic Personnel Test, and work attitude and motivation surveys. Additional tests may be used as needed to individually tailor the assessment. A comprehensive report is provided to the referral source within one week of the completion of the evaluation. This service includes a follow up review session with consumer and counselor.

Career Exploration
Based on counselor referral questions, this service may involve labor market research, informational interviewing, and job shadowing to assist individual in obtaining more information on specific occupations and occupational outlook.
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

Vocational Evaluation Consultation
Service to be used in assisting consumers in processing information from vocational evaluation and-or in career planning. Counselor may utilize some vocational instruments during the session to further assist consumer.

Personal Adjustment

Personal Adjustment Coaching
A job coach works with the individual to assist in learning new behaviors or resolving barriers that are interfering with the person's ability to successfully engage in work activities. Some of the issues the job coach may tackle with the individual include: time management, organizational skills, personal hygiene, arranging child-care, resolving issues around criminal records, travel training, etc.

Adjustment to Disability Counseling
Counseling that focuses on processing with an individual their thoughts and feelings about their disability. Counselor works with person to develop understanding of disability and to promote hope of living with the disability versus being controlled by it.

Travel Training
A job coach works with the individual to learn to ride the TARTA system independently. Coach reviews TARTA routes, bus stops, fees (daily fares, weekly passes, transfer fares, and reduced fare cards), how to signal bus driver to stop, bus riding etiquette, and pre-trip planning. Coach will also arrange to practice riding the bus with the individual to specific destinations (i.e., employment site, doctors offices, grocery store, etc.) until the person feels comfortable in riding the bus on his/her own.

Budgeting Assistance
Individualized support to assist consumer in developing a budget. Income and Expenses are detailed in a spreadsheet for the consumer. Staff review with consumer solutions to make sure income is covering expenses and discuss how to eliminate non-necessary expenses. May include linkage with non-profit credit counseling agency for long term support.

Anger Management (8 sessions - group format)
A behavioral approach to understanding and managing anger. This service is provided in a group format and meets weekly for 1.5 hours for 8 weeks. The individual learns to identify their triggers and techniques to better manage their anger. Certificates of completion are available upon completion of the group.

Work Adjustment

Work Adjustment Site Development (Hourly Rate Available)
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

Work Adjustment Weekly Rate Available (up to 20 hours)
An intensive focused program designed to help someone in improving behaviors and attitudes to promote successful adjustment to work. Work adjustment trainer utilizes information obtained from work adjustment assessment to tailor program. Issues that could be dealt with in the program include: accepting supervision, accepting and responding to feedback, problem-solving on the job, communication skills with co-workers, handling frustration effectively on the job, etc.

Work Adjustment Assessment
A pre-screening to identify work adjustment issues to develop an individualized work adjustment program. A Certified Rehabilitation Counselor meets individually with person for an intensive interview session and administers work adjustment screening instruments to identify work adjustment issues to be addressed in work environment. Counselor receives a report with issues to target in a work adjustment program.

Work Experience (Weekly & Monthly Rates available) - Up to 40 hours a week
This service can be used in two different manners. First, it can be used as a working interview when the individual tries out a job for a specified amount of time, demonstrating his/her work behaviors, to help the employer in making a hiring decision. It can also be used in a work hardening manner when the individual engages in some work activities to build up their physical stamina, to get back into the habit of keeping a work schedule and good work habits.

Employment Enhancement Program
(Minimum of 4 participants needed)

Employment Enhancement Program with 48 hour CBA
Program for those experiencing neurological involvement (i.e., TBI, MS, severe ADHD, CVA) with symptoms that are interfering with successful employment. The consumer must be willing to work upon those goals set by themselves, referral source, and instructors. Program is facilitated by neuropsychologist, occupational therapist, and job coach with specialized training in working with consumers with neurological involvement. Purpose of program is to identify behaviors that are interfering with successful employment and learning how to manage them through practice in a supported environment. Participant has regular weekly group meeting, and intensive follow along with neuropsychologist and occupational therapist. Consumer must be attending a CBA site, job site, or school several days a week. Service includes monthly staffing.

Work Readiness Assessment
This service involves a clinical interview by licensed clinician to determine if mental health diagnosis exists and administration of work adjustment, self-esteem, and other work readiness inventories to determine the individuals readiness to engage in employment services. A summary report is created with recommendations. Service includes follow up staffing.

Job Coaching

Starting a new job is exciting, challenging, and sometimes can be difficult. A job coach can provide assistance in getting started in a new job. The job coach provides individualized strategies for learning job duties and successfully performing job duties. The job coach utilizes a structured approach in breaking down job tasks into trainable steps and uses a behavioral approach to teaching job tasks. Job coaching can occur at the work site or off-site depending on individual needs and preferences. The job coach can assist with identifying and implementing possible job accommodations. Coaches help with getting feedback from the individuals supervisor on work performance and can assist person in learning the soft skills necessary to maintaining employment.

Job Placement

Job Development
A job developer works with the person individually to assist the individual in obtaining employment consistent with the individuals job goal. Job developers are professionals who have an extensive knowledge of the local labor market, have relationships with local employers, and possess knowledge of what it takes to get a job. The developer provides consultation on job search strategies, access to job search resources, job leads, and assists with introducing the individual to potential employers to help the person in getting landing a job offer.
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

Job Development Follow Up
Used to support individual on the job, job developer meets with employer and employee regularly to obtain feedback on work performance and resolve employment issues to promote job retention for first 90 days of employment.
Zone 1 - Lucas, Wood

Job Seeking Skills Training
This service involves working with a professional to prepare for a job search. Activities include developing a resume, practice completing job applications, mock interviewing and developing strategies to respond to difficult interview questions (i.e., criminal record, history of short-term employment, fired from past jobs, limited work history, etc.), information on local job search resources and sources for job leads, strategies for organizing your job search, and discussing issues around disclosure of disability and identifying possible job accommodations.
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

Job Development Follow Up
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

Job Seeking Skills Training Group (minimum of 7 in group)
Class meets for 2 ½ hours twice a week over a 4 week period (20 hours of class instruction). Curriculum includes instruction on: application completion, resume development, cover letters, references, interview strategies, networking techniques, cold calling, and training on disability disclosure - negotiating accommodations.

Informational Interviewing
This service can be used to help a person obtain information on a specific occupation. Staff schedule an appointment for the individual to meet with an employer to interview the employer on specific occupations (i.e., what qualifications the employer looks for in applicants, company projections for hiring, wage range, etc.). The information gathered during the informational interviewing process can help in setting career goals and preparing for job interviews
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

Job Shadowing
Often in exploring careers, reading or hearing about a job isnt enough. Job shadowing is a service that allows the person to observe and interact with someone performing a particular occupation. Through this process the individual gains more in-depth information on the occupation and the work environment.
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

Job Analysis
The job analysis provides information on the work environment and specific job functions. Information provided in a job analysis include: production quotas, worksite cues, physical requirements, skills required in performing the job, and work environment characteristics.
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock


Financial Benefits Analysis
Service to assist a person in obtaining information on how working would effect their present financial situation. This information can help the person in making an informed choice in choosing whether or not to pursue employment. Staff gathers information on persons current expenses and income (i.e., SSI, SSDI, Medicaid, Medicare, OWF, Foodstamps, Section 8, etc.) and examines how different employment scenarios will effect financial situation to identify what scenarios will improve persons financial situation. A report is generated that summarizes the individuals benefit information.

Financial Benefits Advocacy
Individualized support to assist consumers in resolving issues related to their benefits. Service may include development of a PASS plan, assisting consumers in reporting their benefits regularly to agencies, implementing IRWEs, resolving wage garnishment issues, assisting consumers in getting benefits reinstated, and resolving overpayments.

Rehabilitation Technology Services
This service encompasses assessing need for accommodations made to either home or work environments, designing needed accommodations, ordering of supplies and equipment to create accommodation, and implementing accommodation.
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

Psychological Testing
Fee is per RSC Medical Fee Schedule. Psychological testing services include administering test batteries for Disability Screening and Screenings for Mental or Emotional Disorders. Individual tests or individualized batteries can be utilized per referral source request.

Neuropsychological Evaluations
Fee is per RSC Medical Fee Schedule. • This neuropsychological evaluation utilizes neuropsychological tests with an emphasis upon applying those results in the vocational setting. It addresses typical neuropsychological functioning concerns such as cognitive strengths and weaknesses, as well as best level and type of training, effect of the injury upon vocational functioning, accommodations to consider, and job characteristics to seek/avoid.

Learning Capacity Evaluations
Fee is per RSC Medical Fee Schedule. The Psychological - LCE utilizes the test instruments required by colleges and testing agencies (Educational Testing Service, etc) in order to determine whether an individual meets the requirements for accommodations for a Learning Disability or an Attention-Deficit - Hyperactivity Disorder. Assessment for emotional - personality status is possible as well, if requested. Interest testing can be completed as well, if requested.

EQ Assessment
The Bar-On Emotional Quotient Inventory measures emotional intelligence in five areas: Intra-personal skills, Interpersonal skills, Adaptability, Stress Tolerance and General Mood. It is the first reliable and valid measure of Emotional Intelligence, normed in North America, and is based on over 17 years of research by Dr. Reuven Bar-On. It provides a snapshot of a persons interpersonal abilities and resiliency to handling change. The assessment includes an individual feedback session, summary report, and strategies for improving lower score areas. The feedback session also includes matching occupational profiles based on the individuals scores (i.e., how does a persons scores line up with a particular occupational area).

Short Term Individual Counseling
Brief solution focused counseling to assist person in working through an issue that is impacting their ability to get or keep a job (5 – 8 sessions).

Occupational Therapy Services
Zone 1 - Lucas, Wood
Zone 2 - Ottawa, Sandusky, Fulton, Henry, Defiance, Williams, Paulding, Putnam, Van Wert, Allen, Hancock

Sign Language Interpreting
On-site American Sign Language (ASL) interpreting

Spanish Speaking Interpreting

Tutoring (Academic)
Individualized academic tutoring provided by certified teacher is available in Math, English, and Science.

Occupational Skill Training Program
This service involves 80 hours of paid employment training by employers in specific occupations. Career Connections staff stay in regular contact with employer and consumer through the training. A written report and monthly staffing are included as part of this service. Consumers obtain hands on experience and receive individualized training from employers in community employment sites. This service can be further customized by adding individualized job coaching as needed. Current occupations include: Alterations - Seamstress, Bank Teller, Food Service, Cashier, Janitorial, Child Care, Auto Detailing, Dry Cleaning, Customer Service, Housekeeping, Laundry, Dog Bather - Groomers Assistant

Clerical Internships
A 15 hour per week paid clerical internship. Service can be used to assist consumers with gaining clerical experience while preparing or engaging in a job search.

Support Services
The intent of support services are when staff are requested to provide more of a case management type service in linking consumers with the supports necessary to obtaining and maintaining employment consistent with the consumers individualized employment goals. Service can be requested when the consumer does not qualify for case management through existing agencies.

Service Locations:

3909 Woodley Road
Toledo, OH 43606

6825 State Route 66 North
Defiance, OH 43512


Other Harbor Services

Individual and Group Counseling
Community Support Services
Developmental Pediatrics
Child Psychology
Psychiatric Evaluation
School-Based Programs
Psychological Testing
Alcohol and Other Drug Treatment
Vocational & Rehabilitation Services
Career Assessments
Community Based Counseling
Integrated/Primary Care
Parenting Groups
Medication Management
Dual Diagnosis
On-Site Pharmacy
Wellness Education
Telehealth Services


transportation Transportation




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