Harbor’s Quality Improvement Team works with other departments to ensure that we continuously provide high quality client care. It is importance to us that all employees and students receive continuous education and are knowledgeable of current evidence based practices that will increase the likelihood of desired mental health outcomes.
To provide high quality client care and to continuously improve care means that we go the extra mile to:
- Preserve the dignity of the individuals we serve
- Protect the privacy and confidentiality of our patients
- Ensure that clients are knowledgeable of their rights and responsibilities
- Achieve client satisfaction
- Ensure that services are provided in a friendly and safe environment
- Provide accepted and relevant treatment aimed at improving day to day functioning and quality of life
Harbor's Quality Improvement Team ensures integration of all necessary components of high quality care and continuous quality improvement. These components include:
- Compliance with national healthcare standards through accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF)
- Compliance with federal laws and certification standards of the Ohio Department of Mental Health and Addiction Services (OhioMHAS)
- Compliance with federal and state laws on Privacy and Confidentiality
- Staff awareness/training on Health and Safety and OSHA standards
- Client awareness of their Rights, Responsibilities and Harbor’s Grievance Procedures.
Clients are encouraged to take an active role in their mental health treatment by being informed, asking questions and following their individualized treatment plan. Clients are also encouraged to let us know if there are concerns about service or treatment. Please inform a Harbor staff member of the concern or problem and it will be looked into right away. Please click here to view the Client Rights & Grievance Procedure.